Please notify a member of staff if you notice any area of concern so immediate action can be taken.
Patient safety charter
Our practice has a safety culture which means that patient safety is at the forefront of everyone’s minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment. It is also a culture that is open and fair, where team members can discuss the challenges they face at work for the best interests of our patients. For patient safety we:
We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manager all risks and incidents. The goal is continuous improvement in our care and service to you.
The Practice Manager has the overall responsibility at the practice. The team is supported through regular meetings, staff training, personal development and regular appraisals. The practice always welcomes questions, comments and suggestions from patients.
Please contact the practice manager if you have any questions or concerns.
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Learn more“I have attended Catherine Court Dentistry for approximately 10 years. The staff are friendly, making you...”
“We have been patients of Catherine Court Dentistry for over 25 years, when we lived in...”
“I have had dental implants and a new bottom denture made for me by Neil Shad....”
“I have been a patient at Catherine Court Dentistry for over 19 years, Dr Shad's professionalism...”
“Having been a patient of Neil Shad for over 20 years and having complete trust in...”
“Normally see Neil, but with Neil stepping back I was seen by Jake West. Amazing dentist,...”
“I have attended Catherine Court Dentistry for approximately 10 years. The staff are friendly, making you feel welcome while...”
“We have been patients of Catherine Court Dentistry for over 25 years, when we lived in Frome and now...”
“I have had dental implants and a new bottom denture made for me by Neil Shad. He did such...”
“I have been a patient at Catherine Court Dentistry for over 19 years, Dr Shad's professionalism and skills are...”
“Having been a patient of Neil Shad for over 20 years and having complete trust in him and his...”
“Normally see Neil, but with Neil stepping back I was seen by Jake West. Amazing dentist, I had two...”
You can make an appointment by telephone or you can call into the practice where our receptionists will be happy to help you.